Provides friendly, effective, and efficient customer and technical service by utilizing in-depth knowledge of company products and procedures.
Thorough understanding of programming, calibration, and set-up of metering pumps, controllers, and sensors. Acts as a technical resource for customers related to water treatment chemistry, installations, and computer communications. • Thorough understanding of pump hydraulics, applications and installation of centrifugal pumps and related ancillary equipment. • Provides phone and email technical support for pumps, controllers, and sensors. • Acts as a resource of technical information for customers, distributors, Sales Managers, and Customer Service Reps on products, applications, and competitors. • Communicates with distributors and customers by phone and email. • Responds to product inquiries from domestic and international distributors and customers. • Assists distributors and customers to ensure proper selection and installation of products. • Prepares detailed quotations for distributors and customers. • Coordinate customer and distributor activities with Sales Managers, Product Managers, and Engineers. • Prepares detailed repair evaluations and failure analysis. Consults with customer and repair technician for effective resolutions. • Provides inside sales support • Order management and general administrative functions – order entry, expediting, filing, tracking, etc.
Bachelor’s degree in a science field (chemistry preferred) or Associate’s degree with experience in the water treatment industry • * 3 - 5 years’ experience in a Customer Service role related to water treatment equipment • * Understanding of pH, conductivity measurement, and water chemistry • * Good listening/troubleshooting skills • * Ability to patiently defuse and resolve customer complaints • * Time Management – ability to organize and manage multiple priorities in a fast-paced environment • * Team player - can effectively interact with internal departments • * Strong verbal and written communication skills • * Strong technical aptitude • * Strong computer skills: o Fast, accurate data entry o Proficient in Microsoft Word, Excel, and PowerPoint • * Ability to work well with little supervision • * Detail oriented • Fluent in Spanish or Portuguese a plus • Pump/Instrument experience a plus
Iwaki America's Walchem brand is a leading manufacturer of online analytical instruments and electronic metering pumps. Our mission is to provide the integration of sensor, pump and electronic technologies for chemical control. We provide innovative solutions by integrating our instruments, sensors, fluid handling and extensive remote data communications technologies.