Basic Functions: The Systems Engineer (AMI/MDMS) has expert knowledge of all Advanced Metering Infrastructure (AMI) and Meter Data Management System (MDMS) functionality and connectivity. This person is responsible for providing systems engineering, design, implementation and 24x7 operations support for the AMI infrastructure and applications. They will monitor and ensure that the scheduled tasks that make up the AMI/MDMS processes are run and completed successfully. The Systems Engineer (AMI/MDMS) will prepare and maintain daily, weekly, and monthly processing schedules for AMI system operation. They will track and verify the quality of data from all AMI sources, troubleshooting problems and performing minor repairs with various vendors support personnel. The Systems Engineer (AMI/MDMS) will also assist in testing and debugging new applications, security patches, and upgrades for the AMI and MDM systems. Finally, The Systems Engineer (AMI/MDMS) will also provide training for customers on effective usage of the system as needed and maintain best practices and guidelines documents to be shared with customers.
1. Implements policies and objectives of Advanced Metering Infrastructure (AMI) initiatives. Is technical expert and lead decision maker on AMI system design and configuration.
2. Develops programming for software and systems, writes scripts and codes and develops integration interfaces.
3. Works directly wit AMI participants to resolve the most complex issues escalated to the AMI group.
4. Soley responsible for development and oversight of SCADA as a service program.
5. Identifies and documents key processes related to the successful support and operation of the Advanced Metering Infrastructure (AMI) program, with an emphasis on data interfaces between AMI headend systems, Meter Data Management Systems, and customer billing/CIS systems.
6. Identifies, documents and trains customers on a set of best practices for processes related to AMI/MDMS. Examples include, but are not limited to:
a. Troubleshooting Access Points and Relays in the field. b. Troubleshooting non-communicating electric and water meters/modules. c. Managing meter inventories. Proper ways to activate and install new meters and decommission devices. d. Process for modifying and deploying meter programs. e. Managing billing and demand reset schedules and how it relates to AMI operations. f. MDMS Reporting Functionality g. Process for investigating events such as meter tampers, high temperature events, etc.
7. Assists customers with development, review, inventorying and deployment of new device programs (e.g. electric, water gas meters & modules) over the air from the AMI system.
8. Assists with all Advanced Metering Infrastructure (AMI) and Meter Data Management System (MDMS) related deployment activities.
9. Maintains a current knowledge of standards, work methods, and technologies available to improve the efficiency and safety of operations of multi-tenant AMI/MDMS systems.
10. Coordinates the accurate and timely transfer of AMI readings from the MDM to the Billing CIS. Coordinates with the Billing Dept. the transfer of the Customer file to the MDM and AMI head end system. Coordinates the processing of the marriage files for new meters between the AMI, MDM and CIS systems.
11. Monitors meter reading performance in AMI system and the transfer of data to the MDM to successfully secure accurate information and insure the timely transfer of meter readings between the AMI system and the Utilities CIS.
12. Maintains accurate and complete data within the AMI head-end and MDMS systems, investigates and works with staff, vendors, and customers to clean up data issues.
13. Analyzes system operations to evaluate and report on performance and to recommend areas of cost reduction and program improvement.
14. Responds promptly to complaints, inquiries, and service requests from members.
15. Confers with member utility managers as required to convey information concerning established policies and practices and to gather information required as a basis for action.
16. Works with vendors to ensure customer support SLAs are being met, issues are being resolved fully and timely, and customer satisfaction remains high. Includes administering weekly and/or as needed ticket adjudication calls with vendors. Maintains ticket/issue tracking document for deployments moved to support. Escalate as necessary.
17. Assists customer and their field staff to troubleshoot issues found with deployed field equipment (e.g. access points, relays, meters, module) and works with them to coordinate any required field visits.
18. Verifies device provisioning activities between MDM, AMI and CIS
19. Works with the technicians to troubleshoot AMI field equipment with the AMI head-end and MDM.
20. Coordinates and participates in disaster recovery testing of all systems according to contractual commitments.
21. Provides excellent customer service by working to proactively resolve potential customer billing issues and problems by analyzing and interpreting consumption and reading data from the MDM before the billing is generated.
22. Provides 1st & 2nd level support for AMI/MDM application problems working with vendor to resolve.
23. Provides 1st and 2nd level technical support, for AMI/MDMS systems and infrastructure to include, but not limited to: a. Patching Servers (ex… Windows Server Update Services) b. Backups c. Resource Monitoring d. Scheduled Jobs e. Firewalls, Network Switches and Routers f. Virtualization Hypervisor g. Windows Servers and Active Directory Infrastructure
24. Compiles and distributes AMI/MDMS system information to staff in the form of statistical reports to track system performance, growth and productivity.
25. Works with AMI Program Manager to develop internal AMI/MDMS reporting system.
26. Works with AMI Program Manager to respond to RFI, RFQ, and RFPs.
27. Weekend and off-peak hours implementations are part of the work duties, as well as being part of a 24x7 on-call support team.
28. Performs other duties and responsibilities as assigned.
Knowledge, Skills, & Qualifications:
1. Information Technology Degree, Engineering Degree or Technical Degree in Metering or equivalent experience
2. Must be a detail and process oriented, innovative, self-starting, hands-on technology professional that is able to work with minimal supervision.
3. Strong communication skills (both verbal and written) and presentation skills.
4. Ability to manage complex systems integrations
5. Effective Project Management skills
6. Ability to perform under pressure and tight deadlines and to be effective in on-site work environments
7. Ability to manage multiple projects concurrently, including identification of critical path items to ensure deliverable deadlines are met
8. Knowledge of electric power generation facility types and power system operations.
9. Experience working within an enterprise IT department.
10. Experience working in an electric utility.
11. Experience with utility operational systems such as:
a. Outage Management System (OMS) b. Automated Meter Reading (AMR) c. Advanced Metering Infrastructure (AMI) d. Meter Data Management System (MDM) e. Distribution Automation (DA) and distribution management system (DMS) technologies/networks/devices/implementation f. Customer Information Systems (CIS) g. Utility billing systems with multiple service types including electric, water, and gas
12. Experience with the utility meter to cash process
13. Critical thinking and problem-solving skills
14. Excellent organizational/planning skills
15. Excellent communication skills
16. Technical writing skills
17. Team work
18. Conflict management skills
20. Willingness to perform tasks required to ensure published service level agreements are met.
About American Municipal Power
American Municipal Power, Inc. (AMP) was founded in 1971 when a group of municipally owned electric systems joined forces to lower costs and increase the reliability of their power supply to benefit their consumer-owners. Today, AMP has grown to serve 135 members across nine states.