The primary role of the Organizational Development Leader is to promote, influence, and lead development and adoption of enterprise-wide programs and processes that working cooperatively with TWA employees: 1) advance performance results across organizational priority areas; and 2) promotes growth of a high-performing, engaged, change-capable and inclusive workforce. The Leader designs solutions that both preserve the unique character of Toho Water Authority and facilitates necessary change to enhance TWA’s position as an industry best practice leader.
This expansive role leads TWA’s process improvement function; and provides the vision and leadership to drive an integrated approach to process optimization, organizational design, systems management, and team effectiveness. The Leader will be expected to help translate business goals and objectives into organizational strategies that provide alignment across TWA departments. Working directly under the TWA Executive Director, this role will work to enhance TWA’s change agility, delivering innovative solutions and creating a high-performance, sustainable organization that consistently meets its strategic and operational goals.
The successful candidate will meet the minimum qualifications for this position and be able to demonstrate: 1) the ability and experience in optimizing performance, procedures, and process controls in a complex, multi-disciplinary organization; 2) a working knowledge of a diverse range of business functions; 3) experience as a communicator who understands the benefits of relationships and the role of influence in process adoption; and 4) an understanding of business process improvement techniques including business process modeling.
This position reports directly to the Executive Director.
Build strong internal partnerships with all leaders to ensure the development, implementation, and execution of strategies across multiple programs and business units. Translate strategic direction into actionable communication and influence goals.
Direct the design, planning, and implementation of organizational development programs, policies, and procedures. Leads the diagnoses/root cause analyses of strategic effectiveness challenges and delivers innovative solutions.
Drive and champion organizational change; facilitate change management solutions that enable completion of business objectives successfully and timely. Develop change management plans for organizational initiatives.
Promote team effectiveness throughout TWA. Measure the effectiveness of teams, develop strategies to uncover the causes of ineffectiveness, and implement practical and actionable solutions that measurably improve the effectiveness of TWA teams.
Promote, support, and engage in the development of standard procedures, systems and/or guidelines for directors, managers, supervisors and staff.
Identify, implement, and monitor conditions and key performance indicators, trends and practices that might have implications for TWA. Incorporates system thinking in support of a continuous improvement philosophy.
Collaborate with directors and designees to establish objectives, and ensure efficient and effective operations. Functions as a consensus builder.
Serve as a strategic advisor, suggesting short and long term actions for directors to adopt.
Work with Executive Director to establish organizational work processes and controls.
Bachelor’s degree in related field combined with five years of experience in one or a combination of the following: Utility management, administrative support management, project management, business operations or strategic planning.
Alternatively, an additional 4 years of relevant experience may be substituted for the degree requirement.
Minimum of 3 or more years’ experience directly related to organizational or workforce performance improvement in either a managerial or functional leader role.
Working knowledge of traditional business programs including Microsoft Office Suite with additional knowledge of business process modeling tools (i.e. Visio, Signavio) highly desirable.
Must possess and maintain a valid State of Florida Class E Driver’s License.
About Toho Water Authority
Established in October 2003 by a special act of the Florida legislature, Toho Water Authority (TWA) is the largest provider of water, wastewater and reclaimed water services in Osceola County. Toho currently serves over 100,000 customers in Kissimmee, Poinciana and unincorporated areas of Osceola County. Toho owns and operates 13 water plants and 8 wastewater plants. With a 300+ person workforce, Toho treats and distributes approximately 37.5 million gallons of potable water and reclaims 27 million gallons of wastewater each day. Toho is governed by a five-member board of supervisors responsible for approving all its operating policies and its $124 million operating budget. Toho was established for the sole purpose of providing regional stewardship over water resources in Osceola County.